I had a tire go out on me around midnight. I called the service number and asked for an estimate for someone to come change the tire. They told me $85. I called them back to ask for someone to come out. The response was quick and the operator of the truck was very helpful. He was unable to get the tire off due to rust and being on so long, however he only charged me $85 for the tow to town because he couldn't do the job I asked. However he did attempt his best.
The towing service response was fast and the operator was courteous. The office personnel were nice and friendly even saying they would work with me on the storage bill and towing charges. I requested their body shop look at the vehicle and give an estimate for damages. Their tech Paul told me he would look at the damage the following morning... Two days later after he verbally told me the estimate, I then requested he e-mail me the estimate and he agreed. After not receiving the email the following day I went to the office to see what the problem was. Office personnel incorrectly copied my address the first time, I corrected the address and requested the estimate be sent to my email. After not receiving the estimate the following day I then e-mailed the business and requested the estimate. It was sent that day at the close of business, on a Friday before Christmas weekend. Now that I had the estimate in a format I could send to people I got my affairs in order and went to have the vehicle moved the following Tuesday. Now that it was time to pay the bill all talk of working with me on the bill was out the window; my vehicle was there for a total of 8 days inducing weekends and holidays. The total for my towing was $575.00. The office personnel told me the was absolutely no way the fee would be reduced even given the circumstances of the estimate I was waiting on from their shop.
I don't recommend their service unless you have absolutely no other option.
Wilson S Auto Body Shop is a US Car Repair based in Rochester, Indiana. Wilson S Auto Body Shop is located at 2964 E Fort Wayne Ave, Rochester, IN 46975, USA.
Please contact with Wilson S Auto Body Shop using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Wilson S Auto Body Shop opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Rochester